Return Policy


  • Register your return online or contact Client Services: Register your return online by connecting to your My GORDELLE account or emailing Client Services at
  • Prepare your package: Place your item in its original packaging and with the original receipt.
  • Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
  • Deliver your package to stated shipment center.
  • Call Client Services: 1.800.609.3430
  • Complimentary exchanges & returns within 7 days of delivery
  • Item must be in perfect & sellable condition
  • Original packaging
  • Original invoice, leaflets, and certificates
  • No exchanges and returns for customized items or orders.
  • Clients planning to export items are solely responsible for complying with all applicable laws in connection with such exports.